In this tutorial, you will learn how to build a chatbot and voicebot from scratch using Dialogflow CX, a Conversational AI Platform (CAIP) for building conversational UIs. This tutorial covers some of the new concepts in Dialogflow CX like Pages and State Handlers. Dialogflow CX can implement virtual agents, like chatbots, voice bots, phone gateways, and can support multiple channels in over 50 different languages.
In this Dialogflow CX tutorial series, you will learn how to build a retail virtual agent from scratch with Dialogflow CX as part of the Ultimate Chatbot Tutorials. This video series also acts as video documentation of all the features of Dialogflow CX.
This codelab video will guide you how to build a website chatbot for retail. The fictional business we are building the chatbot for is called: G-Records. We will be building an e-commerce chatbot that can be integrated with your website or multiple platforms.
At the end of this video, you can use the chatbot, to order shirts or music or you can ask about your order status. Dialogflow CX is part of Google Cloud Contact Center AI Platform. (CCAI Platform)
What you'll learn
You will learn the benefits of Dialogflow CX compared to Dialogflow ES by doing! It includes the following concepts:
The codelab shown in this video can be found here. https://codelabs.developers.google.com/codelabs/dialogflow-cx-retail-agent#0
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