Discover how to create a chatbot from scratch and implement Chatbot to Human Handoff with this comprehensive tutorial. You will learn how to build a simple Dialogflow agent, deploy a Node.js app, and create a web chat interface to handle text-based conversations from a Dialogflow agent to a human operator. Key topics covered include setting up and building a chatbot from scratch, working with pre-defined or built-in agents, and Agent to Human Handoff.
To learn more about Chatbot to Human Handoff from scratch, visit youtube.com/techwithsach. This video also covers related topics such as Dialogflow handoff to a human, creating a chatbot using Dialogflow, and transferring chat to a live agent.
The application you will build features the ability to escalate to a human operator on-demand or after repeated failures to match an intent. The server routes conversations between the agent and human operator, supports multiple concurrent conversations between customer, agent, and operator, and the customer web client enables real-time chat with the agent or operator. The operator web client provides real-time observation and participation in multiple customer conversations and demonstrates alerting of the operator in case of customer escalation.